Create a ticket

POST 
/v3/tickets

Create a ticket

Request

multipart/form-data

Body

requester_id number

Ticket requester's contact id

email string

Ticket requester's contact email

phone string

Ticket requester's contact phone

subject stringrequired

Possible values: <= 200 characters

Ticket subject

description string

Ticket description. Supports mentioning contacts using @email format.

attachments binary

Following file types are allowed: pdf, png, jpeg, mp3, csv, wav. Maximum file size allowed is 15MB.

priority numberrequired

Ticket priority

status numberrequired

Ticket status

template_id number

Ticket template id

parent_ticket_id number

The ID of the parent ticket to which this ticket is related

child_ticket_ids number[]

An array of ticket IDs representing the child tickets associated with this ticket

source number

Ticket source

submission_id number

Response ID

nps_submission_id number

NPS Response ID

assignee_id number

Ticket agent's user id

team_id number

Ticket team's id

custom_fields object
update_on_submission_change boolean

Update the existing ticket using the submission ID.

Responses

200

Successful

*/*

Schema

Schema

data

object

id number

Ticket id

requester object

subject string

Possible values: <= 200 characters

Ticket subject

description string

Ticket description

description_html string

Ticket description

priority object

status object

template_id number

Ticket template id

custom_fields object

source object

agent object

team object

created_at date

updated_at date

deleted_at date

first_response_due date

resolution_due date

Example (from schema)

{
  "data": {
    "id": 1,
    "requester": {},
    "subject": "Ticket 1",
    "description": "Ticket 1 description",
    "description_html": "Ticket 1 description",
    "priority": {},
    "status": {},
    "template_id": 12532,
    "custom_fields": {},
    "source": {},
    "agent": {},
    "team": {},
    "created_at": "2022-03-10T12:34:00.860Z",
    "updated_at": "2022-03-10T12:34:00.860Z",
    "deleted_at": "2022-03-10T12:34:00.860Z",
    "first_response_due": "2022-03-11T12:34:00.860Z",
    "resolution_due": "2022-03-11T12:34:00.860Z"
  }
}

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