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Update a ticket

PUT 
/v3/tickets/:id

Update a ticket

Request​

Path Parameters

    id numberrequired

    Ticket ID

Body

    priority number

    Ticket priority

    status number

    Ticket status

    assignee_id number

    Ticket agent's user id

    team_id number

    Ticket team's id

    parent_ticket_id number

    Links the current ticket to a parent ticket when a valid ticket ID is provided. Removes the parent-child relationship if null is provided.

    child_ticket_ids number[]

    Replaces all existing child tickets with the provided IDs, if an empty array ([]) is provided, all child associations will be removed.

    custom_fields object

Responses​

Successful

Schema

    data

    object

    id number

    Ticket id

    requester object
    subject string

    Possible values: <= 200 characters

    Ticket subject

    description string

    Ticket description

    description_html string

    Ticket description

    priority object
    status object
    custom_fields object
    source object
    agent object
    team object
    created_at date
    updated_at date
    deleted_at date
    first_response_due date
    resolution_due date
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